Notice of insurance information practices
Effective November 9, 2026
California law gives you this notice when you apply for personal insurance, such as a homeowners policy. It explains how Latch Insurance Services and the insurers we work with may collect and share information about you.
Information may come from other people
Most of what we use comes from you. We and the insurers we work with may also collect personal information from other people and organizations.
What may be collected, and how
- Types of information: who you are and how to reach you, details about your home, your insurance and claims history, and your mortgage and lender.
- Sources: your request and the documents you send, your current or past insurers and brokers, your lender or escrow officer, home inspection reports, public records, and property information services.
- How: through our forms, by phone and email, and through reports insurers order, such as claims history reports and property inspections.
When information may be shared without your prior authorization
California law allows personal information to be shared without your prior authorization in certain cases. The ones that are part of our regular practice are:
- With insurers, wholesale brokers, and organizations that support them, so they can evaluate, quote, issue, and service coverage.
- With your mortgage lender or another party with a legal interest in the property, for information about the policy that protects that interest.
- To detect or prevent fraud or misrepresentation in an insurance transaction.
- With insurance regulators, and with law enforcement or courts, when the law requires or allows it.
Your rights to see and correct your information
You have the right to ask what personal information we have recorded about you, to see it or get a copy, and to learn who it has been shared with. You also have the right to ask us to correct, amend, or delete information you believe is wrong.
To use these rights, send us a written request that reasonably describes the information. We'll respond within the time California law allows. If we don't make a change you ask for, we'll tell you why, and you can file a short statement of what you believe is correct, which we'll keep with your file.
Reports from insurance-support organizations
If an insurer orders a report from an insurance-support organization, such as a claims history report, that organization may keep the information and share it with others.
Contact
Send requests to brandon@latchinsurance.com, or write to Latch Insurance Services, 3101 Park Blvd, Palo Alto, CA 94306. See also our Privacy Policy.